Question 1

What is your service area?

Accepted Answer

I provide services in Missouri in the Northland of Kansas City including Gladstone, Parkville, Riverside, Claycomo, and Liberty.  Due to the location of my home office, some areas are beyond my immediate service area.  A $5 service fee is added to each visit in those cases.

Don't see your location? Contact me to see if I can service your area!

Question 2

What is your payment policy?

Accepted Answer

Clients will receive an invoice through their Client Portal and can pay via credit/debit card online, Venmo, or leave cash on the first visit.  Since invoices are due 3 days before your departure, we ask that you let us know which payment method you are using.

Question 3

What is your cancelation policy?

Accepted Answer

For Dog Walking and Drop-in Visits, it is required that you give notify us of cancelation at least 2 hrs prior to your service. If no cancellation notification is given/given after that 2 hour window, the client will be charged for that walk/visit.
 
For Pet Sitting you are required to give us 7 day notice, otherwise you are required to pay in full.

Question 4

What kinds of pets do you care for?

Accepted Answer

I can provide care for all sorts of animals! While the large majority of my experience is with dogs, horses, and guinea pigs, I also have working experience with cats, birds, reptiles, and other critters! 
Please contact me so we can discuss the type of service your pets will need.

Question 5

Do you care for pets with aggression issues?

Accepted Answer

This will depend on the severity of the aggression issues. If the pet has aggressively bit someone in the past then no, I cannot provide service. In the New Client Questionnaire you will be asked about any behavioral issues. If your pet does have issues that I have questions about I will reach out to you to discuss them further.

Question 6

Do I have to give you a key to my house?

Accepted Answer

Because an electronic door lock or batteries in a garage door keypad or remote can malfunction an additional way of getting into your house is recommended.

We highly recommend clients use a lockbox or hide their key in a disclosed location given only to us. 
Note: Pet Care with Emma will not be held responsible for keys that a client asks to keep on file.